Returns Policy

Should you wish to return your Pint365 or any accessories you may do so within 30 days of purchase.

*Please note that we cannot accept the return of any beers*

If your item(s) have been damaged in transit then please take pictures of the damamged item and packaging, and send them to info@harrymason.co.uk along with your order reference. Please do not dispose of the packaging or the items unless said otherwise.

All damaged or faulty goods should be returned directly to us unless we say otherwise.

All we ask is that you make sure your order number and whether you want a refund or an exchange of any items is confirmed on your returns note. We can't take care of your return without these details, so make sure to complete the returns form, which you can download here.

Please note that a 're-stocking' charge will be deducted from your original payment if you are receiving a refund, the restocking fee is calculated depending on the order value/products.

If you'd like to return your item for an exchange, please fill out the same form and send your items back to the same address that is on the form. Please note that you may have to pay for a re-delivery fee - please contact us for more information on this. Once the exchange has been arranged we'll send your replacement to the original delivery address. To check or update your address details, log into My Account and click 'Edit' below your Address Book (remember to click 'Save' when you're done).

Please ask for proof of postage and keep this safe in case we need to see this later.

After you've returned your items

It can usually take up to 7 working days (excluding weekends and bank holidays) from the date of your return for your parcel to be delivered back to our warehouse and completed.

We’ll send you an email as soon as we’ve completed your return, letting you know whether a refund or exchange has been processed.

Any refund (minus re-stocking charge where applicable) will automatically be issued to the payment method you used to place your original order. This typically takes 5-10 working days, depending on your payment method issuer. 

If you are returning the Pint365 beer engine, please make sure that it is returned in its original packaging.